Privacy policy

1. What personal information we collect

We may collect the following types of personal information:

• Name and job title
• Business name and ABN
• Email address and phone number
• Billing and payment details (processed securely via Squarespace Commerce — we do not store card data)
• Communications you send us (enquiries, briefs, emails)
• Website usage data (via cookies and analytics tools)

We only collect personal information that is reasonably necessary to provide our services or respond to your enquiries.

2. How we collect it

Personal information is collected when you:

• Submit an enquiry or contact form on our website
• Purchase a service or prepaid hour block
• Email or contact us directly
• Engage us to deliver services on behalf of your agency or business

We may also collect analytics data automatically via cookies when you visit our website. See Section 7 for more detail.

3. Why we collect it and how we use it

We collect and use personal information to:

• Provide and deliver the services you have engaged us for
• Respond to enquiries and communicate with you about your account
• Process payments and issue invoices
• Improve our website and service offering
• Comply with legal and tax obligations

We will not use your personal information for any purpose other than those listed above without your consent.

4. Disclosure to third parties

We do not sell, rent, or trade your personal information. We may share it with trusted third-party service providers who assist in delivering our services, including:

• Squarespace — website hosting and payment processing
• Google Workspace — email and document management
• Xero or equivalent — invoicing and accounting

These providers are required to handle your information securely and in accordance with applicable privacy laws. We do not disclose personal information to overseas recipients unless we take reasonable steps to ensure the recipient complies with the APPs, consistent with APP 8.

5. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Information is stored on secure, password-protected systems with access limited to authorised personnel.

When personal information is no longer needed for the purpose for which it was collected, and we are not required by law to retain it, we will take reasonable steps to destroy or de-identify it.

6. Client data handled on behalf of agencies

Where we perform technical work that involves access to a client's analytics accounts, ad platforms, or data systems on behalf of an agency, we treat that data as confidential and use it only for the purpose of delivering the agreed services. We do not retain, copy, or use that data for any other purpose. All such access is governed by the terms agreed between us and the engaging agency.

7. Cookies and website analytics

Our website uses cookies and analytics tools (including Google Analytics) to understand how visitors interact with our site. This data is aggregated and does not personally identify you. You may disable cookies via your browser settings; however, this may affect some website functionality.

8. Access and correction

Under the APPs, you have the right to request access to the personal information we hold about you, and to request correction of that information if it is inaccurate, out of date, incomplete, or misleading.

To make a request, contact us using the details in Section 10. We will respond within 30 days. In some circumstances we may decline access as permitted by the Privacy Act — if so, we will explain why in writing.

9. Complaints

If you believe we have mishandled your personal information, please contact us in the first instance. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: www.oaic.gov.au
• Phone: 1300 363 992
• GPO Box 5218, Sydney NSW 2001

10. Contact us

For privacy-related enquiries, access requests, or complaints:

11. Changes to this policy

We may update this policy from time to time. The current version will always be available on this page. Continued use of our website or services after any changes constitutes acceptance of the updated policy.